Terms & Conditions

General Information and Terms and Conditions for our website

Payment

Credit Cards

Visa, MasterCard, American Express, Discover, Amazon and PayPal are accepted. When order is placed, credit card is processed.

*Amazon Payments

Please note that this is a payment method only to save you time checking out. Using Amazon as a payment method does NOT provide Prime® Benefits. This means if your order is below $50, we do charge shipping and we do NOT promise 2 day shipping. This is the same as if you purchase something on Amazon's site from a 3rd party. If you have any questions, please contact us.

Other Forms of Payment

Money orders and cashier checks can be mailed to us and upon receipt the order will ship. Personal checks and company checks can be mailed to us and once cleared the order will ship. Credit and COD terms are available to commercial accounts on a pre-approved basis.


Shipping

We ship to the U.S. and Canada only. Shipping is free in the 48 contiguous states on orders of $50 or more except for commercial accounts.

A flat rate shipping charge of $4.88 is added to retail orders of less than $50 shipped in the 48 contiguous states. Actual shipping charges are added to orders shipped to other destinations, orders of vacuum pipe in 7.5 and 8 ft lengths and commercial account orders. Shipping charges are not marked up and handling fees are not added.

If any item ordered is out of stock and will not be shipped within five business days, we will contact you. If you place an order by 12:00pm EST, generally it is shipped the same day. Please allow up to seven days for delivery.

At our option, orders are shipped FOB our shipping dock by UPS, FedEx, or U.S. Mail. Buyer is responsible for all import fees on shipments to Canada including duties and customs.

Please bring all shipping discrepancies to our attention within five days of receipt. Otherwise, the order will be considered complete.

Sales Tax

All orders with Maryland destinations will have a 6% sales tax added. Commercial accounts with a Maryland resale certificate must provide a copy of the certificate to avoid charge of sales tax on shipments to Maryland destinations.


Returns

Our goal is 100% customer satisfaction with our products. A 30 day from invoice date money back guarantee is offered if you are not satisfied with your purchase. Contact us to receive a return authorization number. Please do not use the original carton as the shipping container. Returned items must be in the original carton including all packing and paperwork and be salable as new. Upon inspection of returned goods, a credit will be issued. Shipping charges are non-refundable. You are responsible for the cost of returning the product to us. If your order qualified for free shipping, we will deduct our shipping cost from the credit amount.

Once you receive your return authorization number, the returned item should be shipped to Not Just Vacs, 1659 Robin Circle, Suite A, Forest Hill MD 21050. Clearly note the return authorization number on the outside of the carton.

If your order is damaged or incorrect, or a product is defective when first used, please contact us immediately to receive a shipping label so you can return the product without incurring cost to do so. We will send you a replacement product at no charge. If the damaged, incorrect or defective product is not turned over to the carrier within five days, you will be charged the price of the replacement product. Credit will be issued when product is received. These discrepancies must be reported to us within five days of receipt.

Items that are part of a kit can be returned only if incorrect or damaged. Components cannot be returned for any other reason. If a replacement is not requested, credit will be issued for the price of the component less 5%.


Warranty and Repairs

We honor manufacturers' warranties on products purchased from us. We also perform warranty repair on any Dyson, Miele, Riccar or Sebo vacuum cleaner in our area regardless of where it was purchased. If you suspect a product is not working as you expect or is defective, please contact us to troubleshoot and determine appropriate resolution. For a product under warranty, we comply with manufacturers' policies to repair or replace.

Products Purchased In Our Store

Bring the defective product to our store. We repair most products in our shop. If the product has to be sent to the manufacturer for repair under warranty, we will pay for all shipping costs. You will be advised to pick up the repaired product when it is ready.

Product That We Installed in Your Home

For the first year after installation, we will come to your house, check the product that is not working and either repair on site or remove it. The removed product will be repaired at our shop or sent to the manufacturer for repair. We will bring the repaired product back to your house and re-install at no cost to you. For items such as central vacuum hoses and powerheads that are not installed, we may ask you to ship to us using a prepaid mailing label. After the first year and for the warranty period of the product, the same process will apply except you will be responsible for paying for our labor. You have the option of bringing in or sending the product to us to avoid labor charges.

Product That We Shipped to You

We will advise you to send the defective product to us or the manufacturer. You are responsible for paying the cost of shipping the defective products. There may be occasions where we pay these costs. The repaired or replacement product will be sent to you freight prepaid.


Repair and Service

Vacuum Cleaners and Sewing Machines

Bring the vacuum cleaner or sewing machine to our store. A $20 estimate fee will be charged. We will perform a diagnosis, work up an estimate and contact you for approval. If the estimate is approved, the $20 fee will be deducted from the repair. If the estimate is not approved, the $20 fee can be applied to a new vacuum or sewing machine.

In-home Repair of Central Vacuums and Intercoms

We will come to your house to troubleshoot and repair a central vacuum or intercom. Based on information provided to us when the service call is scheduled, we will bring parts that potentially have to be replaced. The technician will diagnose the problem and provide an estimate before completing the repair. Regardless of whether you approve the repair, you are responsible for paying for the labor for the time that we are at the house.

Products Shipped to Us for Repair

We offer to repair virtually all makes and models of vacuum cleaners, central vacuums and sewing machines, regardless of whether they were purchased from us. Please contact us to receive a return authorization number which must be noted on the outside of the carton. Upon receiving the item, we will perform a diagnosis, work up a repair estimate and call you for approval. Upon approval, payment by credit card will be due. The repaired item will be shipped to you. You are responsible for all shipping charges.

All repairs have a 90 day warranty.


Order Assistance

Help with placing an order.

Problem with Order

Please contact us at orders@notjustvacs.com if you have a problem with an order you placed with us. This includes damages and incorrect product shipped, and missing products. Please reference you order number when contacting us and we strive to answer your problem within 48 business hours.

Cancel Entire Order

If you wish to cancel an order, please contact us as soon as possible. Most in-stock orders ship the same day and cannot be canceled once shipped. If the order has shipped please call us for a Return Authorization Number. If the order has not shipped, please contact us for assistance at 800-848-4018 during normal business hours. Please note that we cannot cancel orders via email!