Not Just Vacs Customer Testimonials
Unlike most central vacuum dealers, we are not aligned with a particular vendor. We offer over 10 brands of central vacuum systems, numerous cleaning kits and many accessories.
We install central vacuum systems in new and existing houses for builders and homeowners. We support warranties of the systems that we install, offer periodic maintenance and repair all makes of central vacuums regardless of whether we performed the initial installation.
Estimates for new installations are free. We obtain the customer’s requirements, walk the house or review plans, offer our recommendations and provide a written quote, often on several options.
Prior to coming to a house to perform service, we obtain details on the system and bring any potential parts that may be needed. We provide a diagnosis and estimate prior to moving forward with the repair.
We sell parts and supplies for most makes in our Forest Hill, Maryland store. We also ship products right to your door.
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DEBBIE SHOUL
I had my vacuum cleaner that was 20+ years old repaired here because it stopped working. It works like it’s brand new now. Very happy with the service. It didn’t take that long either.
Baltimore, MD -
JAMES KNAUER
I had a catastrophic motor failure on my Dyson vacuum. This was an emergency as I use it everyday to ease my OCD. I had called Not Just Vacs and was informed they are a repair shop for Dyson products. I dropped off the vacuum and was informed that the motor may take time to arrive. As this was relayed, I had little expectations on how long it would take. Shortly after, I received a phone call stating the vacuum was repaired and is ready to go. I received the vacuum and it works perfectly. I am grateful for the Not Just Vacs staff throughout the entire process. This being said, the showroom is nice, no pressure at any point to buy something or be upsold. It is small business like these that create a customer experience that larger companies lose site of and are almost nonexistent. I will certainly use Not Just Vacs from this point forward. They earned the repeat business.
Baltimore, MD -
CJ. DER RISENER
I called them (referred by another business) about Bissel Rug Cleaner repair. My shampoo container was leaking. I took it in on a Monday and they had it fixed by Saturday. They had the solenoid in stock was able to repair quickly. They communicated at each stage of the process (troubleshooting, repairing and completion). They have great hours for me to go after work &/or during lunch so I didn't have to take time off of work to deal with this. The customer support was great and informative and check out was quick (even with training cashier). Would recommend this place to anyone who needs a vacuum/rug cleaner repaired. They also sell sewing machine. And they do trade-ins. Grad that this business is around because these businesses are starting to go extinct...lol.
Baltimore, MD -
ANGIE DECKER
They are great! Will never go elsewhere for anything having to do with a vacuum! Purchase, supplies like bags, repairs... SUPPORT LOCAL MA AND PA BUSINESS. Forget the big box stores where you are just a number. The brands they carry are supreme and the personalized customer service is a dying art. There is literally something for everyone’s lifestyle there. My dogs bring the outside in! Today I treated myself to a very lightweight cordless (1 hr battery life) Titan vacuum. Sucks it all up! Love my commercial one too for outside on the screened in porch. Bought a sexy SEBO one there years back for a more thorough clean…it’s powerful yet quiet as a church mouse. Oh yeah, they have sewing machines too!
Baltimore, MD -
KAI YACKING
The staff is friendly and competent and reliable. They do a good job and try to get the machine back to the customer as quickly as it can be correctly repaired. If the service tech diagnoses an extra problem, a call is made to the customer to get approval for additional work. The cost is never a surprise when I return to pick up my sewing machine. Thank you for keeping me sewing smoothly! P.S. Megan is Amazing!
Baltimore, MD -
Carl & Joyce S
We recently had a central vacuum system installed in our home by Central Vacs Unlimited. When we visited their store we were impressed by their selection of units and knowledge of their products. They helped us select the system and accessories which would meet our needs. Installation was quick, efficient and clean. We use the vacuum several times a week and are completely satisfied with its cleaning power, convenience and versatility. We highly recommend Central Vacs Unlimited to anyone interested in purchasing a central vacuum system
Havre De Grace, MD -
Patricia
I found Central Vacs Unlimited to be extremely knowledgable about the central vac product lines and extremely fair. My experience with Central Vacs Unlimited has been superb! Installation went neat and seamless and the installer was fabulous! I would highly recommend Central Vacs Unlimited
Baltimore,MD -
Gary D.
Central Vacs Unlimited completed the installation of our new central vacuum system in a highly professional and timely fashion. I have been pleased with the results of their workmanship and the system overall."
Pasadena,MD -
Nick & Sandi C
My husband & I wanted to thank you for your professionalism in handling our trouble with our existing Nutone Intercom system. Your relentless pursuit in finding the 'thing" that ailed our system was amazing. Tom became a welcome friend at our door! The system is working and we thank you for not walking away from the job like I'm sure many companies would have done!...
Baltimore, MD -
Alec A.
I contracted Central Vacs Unlimited to install a complete central vacuum system. Mike gave me a competitive quote and a good system. He also gave me a really good number on the system with a high end vac unit. I went with the better system. I was very pleased by how much care they took and how clean they kept everything. They even made sure their piping was under the insulation to prevent condensation. They arrived when they said and finished when they expected. In short, I was pleased with everything ..
New London, PA -
Nicole R.
The Central Vacuum system is wonderful!! As you know, we did a complete gut rehab of our 150 year old house and the installation of the vac system was the easiest and smoothest part of the whole process. The vac has amazing suction and is easy to use in our house with lots of steps. We really enjoyed and trusted working with a family run business. And would definitely recommend your company to others. Thank you for your excellent service!
Baltimore, MD -
Pam H.
I wanted to thank you all for the awesome service! I know that I had to wait for the intercom to be repaired, but I am so excited about having it functioning again! I will definitely call you for future service needs including my central vac - Thanks Again! -
Fredrick,MD -
Lois S.
I just wanted to take a moment to thank you for the recent service on my central vac. The service was excellent from start to finish - from answering my initial call to my final, jubilant, "This vac has not worked so well in a long time." Your representative was quick to respond to my call, arrived on time, and had the problem isolated and repaired that same day.. No delay in getting me back to cleaning!! I am very, very appreciative and certainly will recommend your company to my friends. It is hard to get that kind of service these days!
Fallston,MD -
Pat V,
Mike, I can't thank you enough for fixing my sewing machine as hurricane Sandy was approaching. You really saved Nana. My granddaughter's costume will be completed. Thank you again so much
Baltimore, MD -
Terry O.
Mike, I wanted to thank you for using your evening to repair my sewing machine. Service like that is hard to come by these days and it really got me out of a bind. The dress was completed. The event was wonderful! We could not have done it without your help.
Baltimore, MD -
Carl J. & Scott J
We wanted to thank you for the fantastic job your company did in installing our new central vacuum system. Tom and Scott exceeded our expectations one hundred-fold. The installation went flawlessly as Tom said it would and the little extras they did are greatly appreciated.
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Al & Marsha S.
Mike, I can't begin to thank you enough for all that you did for me. You not only found me a great sewing machine, you modified my cabinet to make it fit and then delivered it to me. I never expected to get that kind of service anywhere. You cared about what was important to me. Thanks for being such a kind, thoughtful, caring man.
Baltimore, MD -
Mrs. Melvin F.
Thank you so much for fixing my 1950 Singer sewing machine. It was my wish to make a quilt for each one of my grandchildren. As you can see from the picture, I accomplished my goal. Thanks so much.
Baltimore, MD -
Gilbert D.
Brought in 1950 machine for service and cleaning. The staff was extremely friendly, helpful and knowledgeable. What a wonderful experience. The machine is looking like new - almost too pretty to use. I would recommend Bel Air Sew & Vac highly for any repair or servicing.
Baltimore, MD -
Seretta G.
I came to Bel Air Sew & Vac to repair my sewing machine. It was puckering and tearing my fabric. They went above and beyond to help me. I learned a lot while I was in the store. They showed why my machine was acting up and I got parts and accessories to make my machine run better. They treated me very well and I look forward to a long relationship with this company. Next time I am going to get a vacuum cleaner. Learned about those too while I was there. They know their stuff! I'll be back."
Baltimore, MD -
Lois S.
I just wanted to take a moment to thank you for the recent service on my central vac. The service was excellent from start to finish - from answering my initial call to my final, jubilant, "This vac has not worked so well in a long time." Your representative was quick to respond to my call, arrived on time, and had the problem isolated and repaired that same day.. No delay in getting me back to cleaning!! I am very, very appreciative and certainly will recommend your company to my friends. It is hard to get that kind of service these days!
Baltimore, MD