Shipping policy

We ship to the U.S. and Canada only. Shipping is free in the 48 contiguous states on orders of $50 or more except for commercial accounts.

A flat rate shipping charge of $5.95 is added to retail orders of less than $50 shipped in the 48 contiguous states. Actual shipping charges are added to orders shipped to other destinations, orders of vacuum pipe in 7.5 and 8 ft lengths and commercial account orders. We charge actual shipping to Alaska, Hawaii and Canada. For Canadian orders, an initial $21.95 shipping charge will be added when the order is placed. If the actual shipping charge exceeds the initial $21.95, a customer representative will request approval of the additional charge before the order is shipped. We will also request approval of shipping costs for Alaska and Hawaii orders.Shipping charges are not marked up and handling fees are not added.

If any item ordered is out of stock and will not be shipped within five business days, we will contact you. If you place an order by 12:00pm EST, generally it is shipped the same day. Please allow up to seven days for delivery.

At our option, orders are shipped FOB our shipping dock by UPS, FedEx, or U.S. Mail. Buyer is responsible for all import fees on shipments to Canada including duties and customs.

Please bring all shipping discrepancies to our attention within five days of receipt. Otherwise, the order will be considered complete.